Policies

At Genji Lab, we strive to provide transparent and fair policies to protect our clients and maintain trust. Below, you will find detailed information regarding our policies on refunds, disputes, cancellations, transaction currency, and consumer data privacy.

Refund and Dispute Policy

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We are committed to ensuring customer satisfaction with our services. If you are not satisfied with our product or service, we encourage you to contact us to discuss a potential refund or resolution.

• Eligibility for Refund: Refunds may be considered on a case-by-case basis within 30 days of service delivery, provided the product or service did not meet the agreed-upon specifications.
• Dispute Resolution: We aim to resolve disputes amicably. Please contact us with any concerns, and we will endeavor to address them promptly.

Cancellation Policy

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We understand that plans can change, and we aim to be as flexible as possible with cancellations.

• Service Cancellations: To cancel a service, please notify us at least 14 days in advance. Cancellations made less than 14 days before the service commencement may be subject to a cancellation fee.

Transaction Currency

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All transactions with Genji Lab will be conducted in the following currencies:

• United States Dollar (USD)
• Japanese Yen (YEN)

Please note that exchange rates and transaction fees determined by your bank or payment provider may apply.

Consumer Data Privacy Policy

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At Genji Lab, your privacy is our top priority. We are committed to protecting the personal information you share with us.

• Data Protection: Your personal information will not be disclosed to any third parties, except as required by law.
• Information Use: We will use your information solely for the purpose of providing and improving our services.